The Elevation cafe is situated in the Odyssey Mall in Ballito,which makes the location awesome. The mall is relatively new and it's most outstanding feature is spaciousness . The Elevation coffee shop is very charming and the decor is appealing. Service is fast so I didn't have to wait long to be served. I was in a hurry, so I chose to have a toasted cheese sandwich with basil and pesto sauce and a side of fresh chips, which was the only vegetarian option on the menu. I would have liked my cappucino hotter...it was warm when it got to me,so got cold very quickly. Kudos to them for having almond milk as a non dairy option. The sandwich was tasty, but cold, and the chips were cold as well. Now, when I visit a coffee shop on a cold afternoon, it's usually to warm up, so I was disappointed to say the least. However, what they lacked on the side of the menu and better service, they made up for in the decor and charm of the place. It was also quiet and peaceful. This coffee shop is conveniently located with safe parking right at the entrance, so if you're in a hurry and need a quick cuppa,give them a try ...just don't look forward to hot food or you may just be disappointed .

Bad service, worse coffee. Felt like I was visiting license department. 2 ladies sitting in the front, cafe completely empty and nobody was even acknowledged me standing right in front of the till. I had to beg at the coffee machine to order a very mediocre cup of coffee. Pity coz location is good and cafe looks nice but that’s what happens with poor management I guess.

Ordered Smash avo on toast. Asked for eggs soft. Came back hard. Send it back and they came back with hard eggs again. Still charged me for the whole meal and refused to do anything about it. It was basically hard boiled eggs.

So I’m a Christian but the blaring Christian music was off putting. The croissant I had was still frozen. Won’t eat here again.

This morning I went to Elevation Cafe as I was awaiting friends that went to the gym. The waitress/cashier recommended the peanut butter smoothie which she claimed is the best. So I ordered this item. It was absolutely terrible. The smoothie tasted sour which was most probably the yogurt that was spoilt. There was an oily aftertaste as well. I complained to the staff about my order and all they could say was,"The smoothies are already prepackaged and made elsewhere". I paid R65 for this terrible spoiled drink and was not even reimbursed or offered another drink. The customer service was so terrible that I just asked the lady to take the smoothie away and I left the store. It seems as though good customer service is not taught to staff anymore. I'm very disappointed by this... I will never recommend this place to anyone ever due to this.