They did not want to seat us at arrival, needed to clean our own table. My wife's food arrived, and we needed to wait for mine in the end eating separately. The card machine did not work, reversed the payment 7 times and they made me feel like a fool to request a different card, although other customers had the same experience. No mood, no music. Most of the tables were reserved, but when the guest arrived, they choose different tables. Some of the 6-seater tables were occupied by only two people and could have easily been adjusted to accommodate us. What was suppose to be a nice memory and fun time with my wife on the night out turned out to be a disaster, will not consider them ever again. Next time when I decide were to spend my money on food, this place will not be considered

My experience at the Diaz Hotel & Resort in Mossel Bay, South Africa was top notch and five stars ⭐️⭐️⭐️⭐️In particular, Stacey-Lee, a Server was outstanding, very professional, and efficient! Stacey greeted me with a warm smile during breakfast time. I selected my food and sat at a table near the window facing the sun. She checked on me in about 15 minutes into eating my breakfast and asked if I needed anything. I told her “No, I’m fine. Thank you.”On my way back to my room, I saw Stacey and asked her if I could take a glass of guava juice up to my room. And she said, “Wait, let me get you a better glass.” She brought me a taller glass and I was able the guava juice properly. On my way to my room I thought to myself, “What a kindhearted person.”Later that evening, my tour guide and I were coming back from the mall. Unfortunately we could not find a good nail spa there. While walking by the front desk, I saw Stacey. I asked her, “if she knew of any nail spas in the area.” She said “yes,” and escorted me to two nail spas. Unfortunately, one nail spa was booked until Monday and the other nail spa nail tech was only available on Tuesday. Stacey was kind enough to reach out to her friend Jazz, is a nail tech. Jazz was able to come by 3:00pm and do my gel manicure and pedicure. Jazz did a wonderful job on my nails and toes. Thanks to Stacey! She went above and beyond with customer service and kindness.I will definitely refer my family and friends to the Diaz Strand Hotel and to ask for Stacey and Jazz!

Food was great. Their meat cooked to perfection. Their mash potatoes was a let down though. The atmosphere was horrible considering how great the decor is, lots of empty spaces makes you hear everyone else's conversations. Louder music is definitely needed and would have made the dining experience really amazing.

The staff was friendly and helpful. Ann Strauss surely knows how to delegate

The hotel has new owners and has been revamped. Does not have that tired look anymore. Situated right on Diaz beach with the most amazing views of the bay and Mosselbay town. The restaurant offers coffe and tea and cake and it has a nice veranda where you can enjoy it. We did not have a meal so I cannot comment on that, but the cake was wonderfull. Service was friendly.